Privacy Policy
Effective Date: 7th May 2026
Last Updated: 7th May 2026
Welcome to Instrument Transformers Limited (ITL), High Frequency Diagnostics and Engineering Limited (HFDE) and Smart Diagnostic Monitoring Technologies Limited (“we”, “our”, “us”) website. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable laws in the United Kingdom.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website: [Insert Website Address].
1. Who We Are
Instrument Transformers Limited (ITL), High Frequency Diagnostics and Engineering Limited (HFDE) and Smart Diagnostic Monitoring Technologies Limited (SDMT)
c/o Instrument Transformers Limited, 2-4 Lithgow Place, East Kilbride G74 1PW. Scotland, United Kingdom
Email: hello@partialdischargemonitoring.com
Telephone: +44 1355 236 057
Our privacy policy covers: partialdischargemonitoring.com. and associated/redirected websites pdmonitoring.co.uk and partialdischargemonitoring.co.uk
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following types of personal information:
Information You Provide Directly
Name
Company name
Email address
Telephone number
Postal address
Information submitted through contact forms
Enquiry or support information
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referring website addresses
Cookie and analytics data
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide products or services
Manage customer relationships
Improve website functionality and user experience
Send relevant business communications
Process transactions
Comply with legal obligations
Prevent fraud or misuse of our website
We only process personal data where we have a lawful basis to do so under UK GDPR.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
Cookies may include:
Essential website cookies
Analytics cookies
Preference cookies
Marketing cookies (if applicable)
You can manage or disable cookies through your browser settings.
If required by law, we will request your consent before placing non-essential cookies on your device.
6. Sharing Your Information
We do not sell your personal data.
We may share your information with:
IT and website service providers
Hosting providers
Payment processors
Professional advisers
Regulatory authorities where legally required
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
7. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
However, no method of internet transmission or electronic storage is completely secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
Retention periods may vary depending on:
Legal obligations
Business needs
Contractual requirements
10. Your Rights
Under UK GDPR, you may have the right to:
Access your personal data
Correct inaccurate data
Request the deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us using the details provided above.
You also have the right to lodge a complaint with the:
Information Commissioner's Office
You can find further information at:
ICO Website
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage users to read the privacy policies of any third-party sites they visit.
12. Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
14. Email Marketing and Communications
Where you have provided consent, or where we have a legitimate business interest to do so, we may send you:
Marketing emails
Product updates
Industry news
Promotions and offers
Event invitations
Service announcements
Marketing communications may be sent by email, telephone, or other electronic means in accordance with the Privacy and Electronic Communications Regulations (“PECR”).
You may unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
Updating your communication preferences where applicable
We will never sell your marketing data to third parties.
15. Technical Support and Remote Access
In order to provide technical assistance, diagnostics, maintenance, or support services, we may require temporary remote access to:
Customer systems
Networks
Monitoring platforms
Equipment interfaces
Customer portal environments
Remote access sessions may involve the viewing or processing of:
System configuration data
Operational data
User account information
Technical logs
Diagnostic records
All remote support activities are conducted:
With customer authorisation
Using secure remote access technologies
By authorised personnel only
In accordance with applicable confidentiality and cybersecurity requirements
Where possible, remote support sessions may be logged for security, auditing, training, and service improvement purposes.
Customers are responsible for ensuring they have the appropriate authority to grant remote access to systems and data.
16. Customer Portal and Account Provisions
Where customers are provided access to an online portal or account area, we may collect and process:
Account registration details
Login credentials
User preferences
Support requests
Uploaded documents
Usage activity and audit logs
Customers are responsible for:
Maintaining the confidentiality of account credentials
Restricting unauthorised access to their accounts
Promptly notifying us of any suspected security breaches or unauthorised activity
We reserve the right to:
Suspend or terminate portal access where misuse is suspected
Monitor portal activity for security and operational purposes
Retain audit logs where necessary for legal, contractual, or cybersecurity reasons
While we implement reasonable cybersecurity measures, customers acknowledge that no online system can be guaranteed completely secure.
17. International Transfers of Personal Data
In some circumstances, personal data may be processed or stored outside the United Kingdom.
Where international transfers occur, we will ensure appropriate safeguards are implemented in accordance with UK GDPR requirements, including where applicable:
UK International Data Transfer Agreements (“IDTA”)
Adequacy regulations approved by the UK Government
Standard contractual clauses
Appropriate technical and organisational security measures
International transfers may occur where we use:
Cloud hosting providers
International IT support services
Software platforms
Email or communication systems
Data backup or disaster recovery providers
By using our services or providing information to us, you acknowledge that your data may be transferred internationally where appropriate safeguards are in place.
18. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your data, please contact:
Instrument Transformers Limited (ITL) and High Frequency Diagnostics and Engineering Limited (HFDE
c/o Instrument Transformers Limited, 2-4 Lithgow Place, East Kilbride G74 1PW.
Scotland, United Kingdom
Email: hello@partialdischargemonitoring.com
Telephone: +44 1355 236 057
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.